The World Health Organisation has declared 2020 the International Year of the Nurse and Midwife! In celebration, we proudly share with you stories about members of our integrated neurological nursing and administrative teams.
Meet Chloe Iemma - Administration Lead and Executive Assistant
Chloe joined the Neurological Council of WA (NCWA) in 2018. Her role is Administration Lead and Executive Assistant, supporting the Executive Director Kathy McCoy and Neurocare team. Chloe is usually the first person you see when you enter reception at the Centre for Neurological Support (CNS).
No day is ever the same for Chloe at the NCWA. Her role varies from meeting and greeting people, to setting up meetings and organising Friends of NCWA support group meetings, to helping CNS members with building management requirements, to providing support with administrative tasks.
Chloe enjoys working at reception because she can interact with CNS members and greet visitors. She also enjoys organising support group meetings, gardening days and movie mornings, as well as helping our integrated neurological nurses and CNS members with their various needs.
A highlight of Chloe’s working year is organising the Christmas support group meetings as she gets to catch-up with clients and see everyone joining in the Christmas spirit. She also enjoys working with the University of Western Australia students on support group activities and listening to their presentations at the annual general meeting.
During her time at the NCWA, Chloe has learnt a lot about interacting with clients with various neurological conditions, and about the different types of neurological conditions in general. She has developed a greater understanding that every person has unique needs and has learnt to adapt to working with individuals based those needs.
Chloe has also learnt about the importance of teamwork during her time at the NCWA. For Chloe, working in a supportive team environment impacts the level of support clients receive which ultimately affecting their lives. Her confidence has also improved since joining our team, and she has learnt many new skills, such as minute-taking.
Working in an organisation that supports clients in their homes and getting to work with other not-for-profit organisations is rewarding for Chloe. She also believes that 2020 International Year of the Nurse and Midwife is a great opportunity to celebrate the good work of her colleagues.
In her spare time, Chloe enjoys spending time with family and friends. She also enjoys visiting Perth city for the day and travelling to places like Bali. Before joining the NCWA team, Chloe was an Au Pair looking after two girls.
Meet Renae Heine - Integrated Neurological Nurse (Perth Metro)
Having worked in the acute hospital setting (including a stint in Darwin), Renae has seen people go in and out of hospital, particularly with neurological conditions.
This experience inspired Renae to become a nurse in the community setting because of the beneficial impact the profession can have on a person’s life and its role in helping avoid unwanted hospital admissions.
Working with people, empowering them with education and support to live their best possible lives at home, also appealed to Renae.
Renae joined the Neurocare team in 2018. Some of her highlights since joining the team include attending a functional neurological disorder (FND) course in Brisbane, completing the Australian College of Nursing hospital refresher program during COVID-19, participating in the Fiona Stanley Hospital research project and the team’s nomination in the WA Nursing and Midwifery Awards (two years running!). Renae is also looking forward to completing the Dementia Change Champion Program with Alzheimer’s WA and becoming a dementia champion.
The most satisfying part of Renae’s role is providing her clients, and their loved ones, with some peace of mind. Renae ensures that when her clients leave the hospital doors or neurology clinic, they have nurse support to follow them on their journey (through the good and tough times). Taking a different approach with individuals she works with, Renae finds it satisfying when a person reaches their goals.
Renae considers Telehealth to be one of the most beneficial developments she has experienced during her time as a Neurocare nurse. For Renae, the introduction of this technology made huge impacts on clients, especially during COVID-19 (when face-to-face support and education was most needed). Another exciting experience for Renae has been the Dementia Change Champion Program as it has adjusted her way of thinking and caring for people living with dementia.
When asked what inspired her to become a nurse, Renae said: “My mum. I don’t know how she managed five kids and a nursing career! I started as a dental nurse and quickly realised how much I loved patient care more than the job itself. I decided nursing would be the way forward for me. I started studying it and absolutely loved it! I did my post-grad at Swan Districts Hospital (now closed down) then moved to Darwin and worked in the NT at Royal Darwin hospital.”
For Renae, the International Year of the Nurse and Midwife means: “Celebrating how lucky we all are to work in such an amazing field of work. How privileged we are to assist those in need! Nursing is not for everyone, you need to be a special sort of person, and this year is to celebrate the hard work and effort by all nurses.”
For aspiring nurses considering a pathway into community nursing, Renae says: “It’s such an amazing field; you can have a real connection with each of your clients, learn their needs and base a wellness plan around their individual goals. When a client can reach those goals, it is the most rewarding thing!
You learn so much about their neurological conditions, whether it be a rare genetic disorder or commonly diagnosed condition, and my depth of knowledge is far beyond what I ever imagined. Seeing the struggles a patient can face from leaving the hospital doors and being the ones that can help is so rewarding! Community nursing has made me more of a holistic nurse, and for that, I am so grateful!”
Outside of work, Renae has a little boy named Jack and loves spending time fishing. In 2013, she was also a national finalist in Miss International Australia and travelled to Sydney for the event (coming in 3rd place in the finals!).
Meet Elizabeth (Liz) Parker - Integrated Neurological Nurse (Albany)
*Photo: Liz on the left with nurse Stephanie Emmett.
Liz commenced her nursing career in 1975, and at the time, there was much responsibility placed on young nurses. Liz didn’t like nursing at first, and shift work disrupted her life, but she grew to love the profession as she gained confidence.
Liz joined our Neurocare team in 2012. She values the work of the Neurological Council of WA (the NCWA) in promoting the neurological needs of clients and families.
Although it can be a sad time, Liz feels it is an honour to care for a client and their family as they navigate the disease affecting their life. She senses the gratitude from people for the support given. Liz loves listening and knowing that her clients day improves by letting them talk about their illness and needs.
For Liz, working in the community and supporting people to live independently is a privilege. She believes people should be cared for and supported in their own homes as it allows them to keep their dignity and provides a purpose to get out of bed in the morning.
When asked what she finds most satisfying about her role, Liz said: “The opportunity to meet some amazing clients and caring professionals. I love working with people, especially in a caring role and supporting their needs where possible. I have great respect for the NCWA Board members and appreciate that they are very supportive of the nurses.”
In the International Year of the Nurse and Midwife, Liz reflects on the amazing team of incredibly caring and supportive women in Albany, all nurses supporting people in need. She is proud to be part of this network.
Liz loves life! Her nursing and life experience has taught her that no one knows what is around the corner in their own life, so enjoy every day and every single minute. Liz tries to be a kind, caring and thoughtful person. She likes to eat well, move well and sleep well and enjoys being with her family and friends. All this makes Liz happy.
Meet Wendy McDonald - Integrated Neurological Nurse (Bunbury)
When a nursing position became available in 2012, Wendy jumped at the chance to join our Neurocare team. She had previous community nursing experience and identified with the role community nursing plays in client lives – especially in the transition from leaving the hospital and returning home.
Since joining the Neurocare team, Wendy has worked in three of our regional areas. This regional background has provided her with the opportunity to work with a group of people with a wealth of experience.
Wendy feels that the willingness of her colleagues to share their knowledge has helped her grow as a person and community nurse. She considers herself lucky to work in a friendly and supportive environment.
Wendy has also worked in the hospital setting, and this experience has highlighted for her the importance of community nursing in supporting discharged patients. For Wendy, ensuring support and services are in place, provides an opportunity to improve on the hospital discharge experience for clients.
Wendy feels privileged every day to be able to visit clients in their own home. To be welcomed into homes when clients are feeling vulnerable is something she will never take for granted. If Wendy can leave her client’s home, having made them feel more comfortable and supported, then she feels a sense of achievement. Wendy says: “Community nursing is a different experience as it allows you to build rapport with clients and identify needs from a more holistic perspective.”
A development that Wendy has found beneficial during her time at the NCWA has been the introduction of Telehealth. Wendy says: “This technology has improved access to services and has been invaluable in keeping clients and their carers connected with the Neurocare team. Having Telehealth in place during the COVID-19 pandemic has allowed our nurses to continue their role in delivering education and information and providing ongoing support.”
For Wendy, the International Year of the Nurse and Midwife celebration: “Highlights and recognises the dedication and ongoing commitment of Nurses. It also spotlights the incredible role nurses play within our communities. This is an opportunity to raise the profile of nurses, not just in Australia but all over the world.”
For aspiring nurses, Wendy says: “I would definitely say consider community nursing. The works offers you a completely different experience, provides you with the opportunity to support clients to live independently in their own homes! To experience the benefits for clients receiving care within their own home is evidence of how important our role has become! For me, it is rewarding to offer a service that allows clients and carers to be more involved in their ongoing care and to maintain a sense of independence. The role is extremely rewarding and can be very challenging.”
What you may not know about Wendy is that when she was younger, living in the Perth hills with her family, she was a volunteer firefighter. She was part of the initial response team that responded to emergency call outs. Being a volunteer firefighter was rewarding for Wendy, as she relished the opportunity to give back to the community. She also found the camaraderie between the volunteers to be amazing.
In her spare time, Wendy loves the outdoors – walking, camping, and sitting around a campfire – anything to do with nature. She also enjoys photography and always has her camera at the ready!
Meet Dianne Hull - Integrated Neurological Nurse (Perth Metro and Wheatbelt)
The Neurological Council of WA’s (the NCWA) ethos attracted Dianne to apply for the position, as well as already knowing a member of the team, Kym Heine. The supportive team environment has enticed her to remain working with the Neurocare team.
Aside from her love of the uniform and pink scarf, an aspect of Dianne’s work that she appreciates is the phenomenal amount of professional development offered at the NCWA. For Dianne, this has been enhanced by recently being able to access Ausmed for online training. Some of her other highlights are the yearly staff catch-ups, and the days there’s laughter in the office – there’s great team spirit and support around!
One of the main impacts Dianne feels she and her fellow colleagues has is their ability to help clients and families feel supported. She values the broad range of backgrounds her colleagues offer as they can draw upon this resource and use it for the benefit of clients.
When it comes to working with her clients, Dianne enjoys listening to their stories and supporting them to reach their goals. The most satisfying moments in her workday is when a client talks about solving their own issues. This is the moment when Dianne knows they are building resilience and her part in their journey is almost over.
When asked what inspired Dianne to become a nurse, her response was that originally she wanted to be a vet nurse. However, Dianne has found that nursing has supported her throughout life.
Two former nursing colleagues stand out to Dianne as mentors in her career, both being strong advocates for their clients and excellent nurses with an underlying gentle manner. These people have inspired Dianne and supported her to continue as a nurse.
For Dianne, 2020 the International Year of the Nurse and Midwife is recognition of the value of nurses and midwives bring to the wider community and also the variety of roles nurses perform.
For aspiring nurses with interest in the community setting, Dianne says: “Community nursing plays an integral role in enabling clients and families to rebuild their lives and resiliency, to better manage their health needs into the future.”
Outside of her life as a nurse, Dianne likes to travel and recently spent six incredible weeks in India. She also likes to ride motorbikes and horses, is a qualified Advanced Kyela Sound Therapist and plays the guitar and sings (quite badly according to Dianne!).
Meet Kerry Alfieri – Service Coordinator (Geraldton)
After seven years of living in Melbourne, Kerry moved back to Western Australia in 2007. Kerry and her family chose Geraldton as their “sea change.”
After settling in Geraldton, Kerry joined the Neurocare team when an administration opportunity arose. At the time Kerry was looking to work school hours and the role was a perfect a fit. 13 years later and she is still enjoying her work and the supportive team environment!
If you call the Geraldton office, the first person you will usually speak to is Kerry. Her job is to ensure the smooth running of the office, enabling our nurses to get on with supporting clients.
No two days are ever the same for Kerry. Her role includes a variety of tasks including following up client referrals, clinic letters and test results, as well as planning and arranging support group meetings and nurse visits to outer areas.
The most satisfying part of her role is knowing the team is providing an essential service to the local community. Kerry often hears relief in voices when people make contact, and they tell her that they wished they had known about our service when first diagnosed.
Kerry was recently contacted by a family member of a former client. Our Geraldton team had previously provided support from 2010 to 2015. The family member was touched that she had remembered their family, and they were also happy to know that we were still around to support them.
For Kerry, the introduction of Telehealth has been beneficial for clients and our Geraldton Neurocare team. One of the biggest challenges faced in the Midwest is arranging neurologist appointments for clients. With limited visits by neurologists and the stress for clients of needing to travel to Perth for neurology appointments, Telehealth has been invaluable. Kerry is thankful that neurologists are starting to use Telehealth.
Over the years, there have been moments that have stayed with Kerry, the sad stories and the positive outcomes. She is grateful for the experience of working with some fantastic nurses in Geraldton, most of whom she keeps in regular contact with.
Kerry has seen the Neurological Council of Western Australia (the NCWA) evolve over the years under competent guidance. She believes the organisation has proven its worth in the health industry. Kerry has found working in the community to be rewarding, and she has met inspirational people along the way.
In 2020 the Year of the Nurse and Midwife, Kerry says: "This is the year for nurses to shine and be recognised for the truly awesome job they do. In typical style, you do not see them blowing their own horn but just quietly getting on with the job. The recognition is well deserved."
In her spare time, Kerry enjoys spending time with family, especially her gorgeous grandkids! Whenever she gets the chance, Kerry also loves travelling or camping with friends and testing her endurance at exercise boot camps.
Meet Stephanie Emmett - Integrated Neurological Nurse (Albany)
Stephanie values the relationships she has made with her colleagues since joining the Neurocare team four years ago. Her experience is one of great team camaraderie through the sharing of knowledge, perspectives and experiences.
A highlight on Stephanie’s calendar is the annual team get-together in Perth where she enjoys catching up with everyone and learning about what the other regions are doing.
Before commencing her career as an integrated neurological nurse, Stephanie enjoyed a few years of hospital-based nursing. While working in hospitals, Stephanie maintained an interest in how to best help people once they were back in their own homes.
As a nurse on a rehabilitation and stroke ward, Stephanie recognised a need for nursing support outside the hospital environment - not just for patients but also for partners and family members. She found that people were given a lot of information on the ward but did not take much of it in. Stephanie felt that access to a community nurse would help play a vital role in a person’s long-term recovery and ongoing self-management.
In the community nursing environment, Stephanie often comes across complex or difficult situations where people are struggling to manage symptoms they don’t understand. She finds it rewarding to realise that something can always be done to make things better, even by simply discussing the situation with someone who has an understanding of what is going on.
Stephanie says: “I like that the longer you work in the neurological and community area, the larger your network of resources becomes, enabling you to become a solid source of information for clients and to be able to navigate some of the trickier aspects of health care.”
In her role, Stephanie has found she can access information that is not necessarily communicated by the client or family. She likes the opportunity of being able to get an accurate and holistic view of a person’s world outside of their medical condition to start being able to work with them on whatever needs they need to address.
Stephanie says: “The relationships and trust that are built over time with clients is extremely rewarding. I have some wonderful conversations with clients and their families, some really funny ones as well."
For Stephanie, 2020 the International Year of the Nurse and Midwife is “an opportunity to highlight how far nursing has come and how much of an integral part of the health team nurses really are - more than just assistants to doctors!"
For aspiring considering a pathway into community nursing, Stephanie says: “If you are interested in health as a holistic concept that encompasses physical, mental, emotional and social considerations – and you don’t mind a bit of troubleshooting and trying to manage expectations – then community nursing is a great opportunity."
Outside of the world of community nursing, Stephanie loves walking, listening to podcasts, practising yoga, playing with her dog and fishing (she doesn’t love cooking, but she wished she did!). She also has spent time travelling the world and has spent several years living in England and Scotland and skiing all over Europe and New Zealand. These days Stephanie still enjoys travelling but has become more of a homebody – she counts Australia as the best place to live!
Meet Kiera Perrin - Integrated Neurological Nurse (Perth Metro)
Kiera joined the Neurological Council of WA (NCWA) last year as a graduate nurse in the Neurocare team after completing her degree.
During her time at university, Kiera completed practical placements in hospital settings. Kiera found she was often curious about what happened to patients after their hospital journey finished and they were discharged home.
At university, Kiera was told that she needed a graduate program and to work in a hospital upon graduation – that this was the only choice. Yet, after finishing university, Kiera decided to take the community nursing pathway instead. This career decision has provided her with the opportunity to learn and develop skills in caring for and supporting patients after hospital discharge.
Kiera feels that community care and support for the patient’s post-hospital discharge is very important in ensuring that people can remain safe and healthy in their own homes. Since joining the Neurocare team, Kiera has come across new clients who never knew support was available to them.
Kiera says: “A lot of new clients I meet with who have ongoing neurological conditions have had no idea that support like Neurocare was available. Being able to go into our client’s homes to discuss what we can do to help, and seeing the look of relief that they are getting help is a very rewarding and heart-warming experience.”
As a nurse new to the profession, Kiera has come across challenges from the perspective that she has found it difficult to see clients around her age, dealing with neurological conditions impacting their daily lives. But what has come out of these situations is the positive experience of being able to support clients with day-to-day living as well as being someone that clients can reach out to.
Having learned so much as a graduate nurse in the community setting, Kiera encourages nursing students and graduates to explore all the exciting, challenging and diverse career pathways available to them.
Kiera says: “I have learned so much being in the community that I would have never have known working in the hospital setting. As a graduate community neurological nurse, I have found my career so far to be very rewarding. I have learned a lot about behind-the-scene processes of nursing assessments and the different services available for clients living in the community with a neurological condition.”
As a nurse new to the profession, Kiera feels that 2020 the International Year of the Nurse and Midwife is a great honour for the nursing and midwifery profession. Reflecting on this celebration, Kiera is grateful to those who inspired her to become a nurse - in particular the nurses who welcomed and supported her during a work experience placement in her final year of high school. The experience of learning, observing and engaging with patients made Kiera feel like nursing was the career for her.
Meet Eileen Murray - Integrated Neurological Nurse (Bunbury)
Eileen grew up in a small rural community in Scotland where community nurses played an important role. She also personally gained exposure to community nursing with members of her family receiving nursing support.
As a young and impressionable girl, Eileen’s dream was to become a community nurse. This dream was fostered by the bond she felt with the nurses her family received support from. They felt part of her extended family.
As an adult, Eileen initially found the path to becoming a community nurse long journey. She was ecstatic and overjoyed when the Neurological Council of WA (the NCWA) gave her the opportunity to become a community neurological nurse. This fulfilled Eileen’s childhood dream.
Eileen joined the Neurocare team at the NCWA in 2014. Since joining the team, Eileen has found great support in her colleagues and never feels alone in her job. She thrives on the diversity of her role and enjoys dealing with the many aspects of client care and the challenges she faces.
Eileen feels humbled and privileged to be able to help her clients and their carers in their journeys. She finds great satisfaction supporting people to navigate the system and empowering them to remain at home. Eileen values the relationships nurtured during times of joy as well as sadness.
Eileen’s words of wisdom for aspiring nurses are to consider a career in community nursing as it is challenging, exciting and rewarding in so many ways. Every client has their own story and you have the opportunity to build trusting relationships.
Meet Claire Stoddard - Neurocare Navigator (Perth Metro)
Claire joined the Neurological Council of WA (the NCWA) in 2016 after moving to Perth from the United Kingdom. Before moving to Perth, Claire had lived all her life in Stoke-on-Trent and had worked for the same employer for nearly 28 years.
After taking the plunge and moving to Perth with her husband, Claire found applying and interviewing for new jobs daunting. Her first interview was at the NCWA. When Claire was offered the opportunity to work at the NCWA, she was very pleased and hasn’t looked back.
Initially starting as a receptionist, Claire was provided the opportunity to widen her scope, moving into healthcare administration supporting the NCWA’s Neurocare team. In 2019, she was appointed to the role of Neurocare Navigator.
Her role at the NCWA is different from what Claire has been used to in her career back in the UK and one that she thoroughly enjoys. A typical day for Claire includes managing new referrals; updating systems with new client details (including wellness support plans); submitting referrals to My Aged Care (for domestic assistance, social support, and equipment for clients); and supporting the Neurocare team with other healthcare-related administration.
Claire finds satisfaction in seeing elements of her working coming together to become a positive outcome for the client – from the initial new client referral to the final result in the form of a wellness/support plan. She says: “It feels good to know that we are helping people in the community to be safe in their home and hopefully they don’t feel alone – we are always here to offer support.”
For aspiring nurses or health care professionals considering a pathway into community nursing, Claire says: “There will be many challenges along the way but the end rewards can be so worth it – especially making a difference to people’s lives. If you're facing challenges, take each day as it comes, do your best and be kind.
Even though I’m not a nurse and have no medical background, I can truly appreciate what a hard job and often challenging job that ALL nurses do. We should celebrate our nurses and support them for the wonderful job that they do.”
Outside of her working life at the NCWA, Claire and her husband are big soccer fans. For several years they were members of the England Supporters Club and travelled overseas for many games. A highlight of Claire’s adventures includes a trip to Moscow in 2007 for the European Championship Qualifier Game – England versus Russia (England lost 2-1!!)